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Hard Rock Live Rules

We have managed to compile a comprehensive and detailed list of guideline for you. Do read the below-stated information before heading to the venue!

When you attend a show at Hard Rock Live Hollywood, FL, there are a number of rules and procedures in place for your safety.

Once inside, all exits are final. Re-entry is not allowed under almost any circumstances. If you think you’ll need a permitted item during any part of the show, please bring it with you when you first enter.

Door Opening

Door opening times for the majority of Hard Rock Live events will be 60 minutes prior to the start of the performance but is subject to change depending on the event. Please reference the event page on the official Hard Rock Live – Seminole page for specific information.

Aisles

Aisles must be kept clear at all times, refrain from standing in aisles. Dancing, lingering, etc. in the aisles are also not allowed.

Alcohol

All guests are expected to obey state and local laws governing the purchase, possession, and consumption of alcohol. It is illegal for anyone under the age of 21 to consume alcoholic beverages in Florida.

In addition, the following items are to be noted:

Animals

Animals are generally not allowed in Hard Rock Live; however, an exception is made for leashed, harnessed, and housebroken Service Animals. Be advised Hard Rock Live reserves the right to exclude Service Animals which act in “out of control” manners. Please contact Hard Rock Live as early as possible for potential seating relocation purposes if you are planning to bring a service animal along.

Assisted Listening Devices

Assisted listening devices, which operate on a wireless system, are available for deaf and hearing impaired individuals. Please see a Host or Manager upon your arrival to arrange for use. Despite there is no charge for this service, you will be required to leave valid identification such as a driver’s license as collateral, which will be returned upon return of the device in the same condition.

Baby Bags/Bottles/Formula

Baby bags, plastic bottles, and formula are allowed into the building. If the bag becomes an obstruction due to its size, guests may be asked to check the bag in to Box Office. All bags are subject to search by venue Security.

Bags/Backpacks/Large Bags/Suitcases

Oversized bags, e.g. backpacks, suitcases, beach bags, etc. will be prohibited from entry. All bags are subject to search by Security.

Hard Rock Live’s bag policy can vary by event — please check with your specific show for information. However, in general, it will follow similar guidelines, including:

Backstage/Event Level

Backstage access is only for guests with proper credentials. Guests found to be in these locations without proper credentials will be subject to ejection and/or arrest.

Binoculars

Personal binoculars are welcome for most events. Or simply buy a seat closer to the stage!

Booster Seats

Although Hard Rock Live does not provide Booster Seats at any performance, guests are welcome to bring their own booster seat as long as it does not disrupt the view of other guests or impact their comfort.

Cash policy

Hard Rock Live is a cashless venue for food and beverage purchases. Accepted forms of payment include Visa, Mastercard, American Express, Diners Club, Debit Cards, Apple Pay, Unity Points, Room Charge, and Gift Cards.

Cameras/Photography

Prohibited:

This policy will be strictly enforced and management reserves the right to deny any electronic device at their discretion. Professional photography is only permitted during events with proper credentials and is subject to rules and regulations set forth by venue and event organizer. Point and shoot non-professional cameras are permitted at the artist’s discretion. Depending on the event itself, performing artists may ban all camera usage from guests.

Child Admissions

All guests — regardless of age — must have their own ticket at Hard Rock Live. This includes children, who may not be allowed at some shows due to age regulations. Please consult the official event page for more information.

For age restrictions, please click the event link that we have on this site. The management at Hard Rock Live strongly urges all guests under 18 years of age to be accompanied by a parent or legal guardian. All guests must have a ticket regardless of age.

Coat/Umbrella Check

Hard Rock Live does not provide an area to check coats, umbrellas or personal belongings and the management will not be responsible for any property that is lost, stolen, or damaged.

Code of Conduct

Disturbances

All Guests must maintain reasonable and appropriate behavior at all times. Use of offensive language or engaging in disorderly conduct may result in the ejection of the offender from the facility and may be subject to arrest. Ejected guests will not receive a refund for their tickets and/or will not be compensated in any way for their loss. Disturbances include, but are not limited to, the following:

Prohibited Items

The following is a partial list of prohibited items that are not permitted inside the venue. Hard Rock Live Management reserves the right to prohibit other items as deemed necessary.

Re-Entry

Hard Rock Live has a “No Re-Entry” policy for all events.

Standing Policy

Guests are allowed to stand during an event, provided that they are only occupying the area in front of their ticketed seat. For the enjoyment of all guests, we request that guests are aware of others in attendance and the crowd dynamic when choosing to stand. Standing in aisles, and on chairs is strictly prohibited.

Smoking policy

All smoking, such as vaping, electronic cigarettes, real cigarettes, and all other smoking devices, are prohibited at Hard Rock Live. At many events, event staff will guide you toward designated outdoor smoking areas.

Ticket policy

Tickets for most events at Hard Rock Live are delivered via the official mobile app. In some cases, you may also receive tickets via email or printed physical copies. Please check with your specific event for more information.